PWVTA
RENTERS' GUIDE
ACCESS TO APARTMENTS
AIR CONDITIONERS
APPLIANCES and ALTERATIONS: RESTRICTIONS
BUYING YOUR OWN APPLIANCE
CONSTRUCTIVE EVICTION
DISABLED RENT INCREASE EXEMPTION (DRIE)
DHCR
DIVISION OF HOUSING AND COMMUNITY RENEWAL
DOORBELLS and INTERCOM
ELECTRIC WIRING
ELEVATORS
FLOORS
FUSES
GARBAGE and TRASH
GROUNDS
HARASSMENT
HARASSMENT IN PWV
HEAT and HOT WATER
LAUNDRY ROOM
LEASES
LOCKED OUT OF YOUR APARTMENT
LOCKS and KEYS
MAIL and PACKAGE DELIVERY
MAINTENANCE and REPAIRS
MAJOR CAPITAL IMPROVEMENT (MCI)
ACCESS TO APARTMENTS Management may enter your apartment with reasonable prior notice and at a reasonable time to provide necessary or agreed-upon repairs or services. Management has a legal right to enter your apartment without permission in case of an emergency. [top]
AIR CONDITIONERS In the Columbus Avenue buildings, the base rent does not include air conditioners, but tenants may rent air conditioners from management. In the Central Park West buildings, the base rent of rent-stabilized tenants includes a working air conditioner in the living room and in each bedroom. At the tenant's request, management employees will check the condition and operation of management-owned air conditioners, change the filters, provide covers to prevent drafts during winter, and repair or replace air conditioners not working properly.
If you want to install your own air conditioners, check the specifications and installation requirements with management to assure proper wiring and voltage. Be sure to get a receipt from management confirming that its personnel have removed the PWV air conditioner, so that you will not be held responsible when you move. The size of the air conditioner sleeve limits the capacity of the air conditioner that can be installed to a maximum of l2,500 BTUs. This is more than adequate for PWV bedrooms but may be insufficient for some of the living rooms at PWV. (It may help to draw draperies or blinds and to close off adjacent areas.)
The right type of unit needs to be purchased. It must be for usage in an ac sleeve, not a window unit. If the wrong type of unit is installed it may cause damages to the building, the apartment below, and their unit.
[top]APPLIANCES and ALTERATIONS: RESTRICTIONS Park West Village rent-stabilized leases state that tenants may not, without landlord consent, install and use certain appliances in their apartments, including a washing machine, clothes dryer, or garbage disposal unit. Structural alterations to apartments may be made only with management's consent.
If you decide to install your own stove or refrigerator, be sure to obtain management's form letter stating that the appliance is your personal property, that you are responsible for its maintenance, and that you may remove it when you vacate. (See also Refrigerators and Stoves.) [top]
BUYING YOUR OWN APPLIANCE: See Refrigerators and Stoves [top]
CONSTRUCTIVE EVICTION See under WARRANTY OF HABITABILITY below.
DELIVERIES: See Moving and Deliveries [top]
DISABLED RENT INCREASE EXEMPTION (DRIE) Rent regulated tenants who receive specified disability-related payments (SSDI, SSI, Veteran Benefits, Medicaid buy-in benefits) and who have incomes of $18,060 or less for individuals or $25,932 or less for couples may be eligible for a rent freeze if they pay, or face a rent increase that would cause them to pay, more than one third of their income for rent.
For DRIE applications call 311 or write to NYC Dept. of Finance, DRIE Exemptions, 59 Maiden Lane, 20th floor, NY, NY 10038. [top]
DHCR — the full official name is Division of Housing and Community Renewal (DHCR) — is the New York State agency that administers the rent-stabilization regulations.
Rent-stabilized tenants who are unable to obtain required repairs and services from their landlord may file complaints with and seek redress from DHCR. Tenants may file individual complaints about needed repairs or services in particular apartments, or they may file as a group about a building-wide problem. Tenants may request a reduction in rent to compensate for the reduction in services.
Tenants who file a complaint should be able to provide evidence that the problem exists, that the landlord was notified of the problem and had time to correct it, and that the landlord failed to rectify the problem. DHCR rulings usually take a very long time, and they can be appealed by either the tenant or the landlord. PWVTA can help members obtain the complaint forms and offer suggestions on how to proceed.
DHCR handles tenant complaints of harassment by the landlord.
DHCR also handles rent overcharge complaints from tenants and landlord applications for major capital improvement (MCI) rent increases. To obtain a rent history for your apartment, call 718-739-6400. [top]
DIVISION OF HOUSING AND COMMUNITY RENEWAL: See DHCR [top]
DOORBELLS and INTERCOM Your downstairs bell and intercom and your apartment doorbell, intercom, and peephole should all work. If any of them do not, contact management for repair. [top]
ELECTRIC WIRING The fuses in the fuse box are l5, 20, or 30 amperes, depending on the circuit. If you replace a fuse, use one with the same amperage as the fuse you replace. Fustat or Fusetron fuses are recommended because they do not blow out when there is a temporary power surge.
It is also a good idea to keep replacement fuses on hand, as well as a functioning flashlight. Management will install Fustats if requested but will charge more than it would cost you to purchase your own.
Do not use existing three-prong outlets simultaneously for more than one air conditioner or other equipment that uses a lot of power (such as a vacuum cleaner or electric cooking equipment) since the system cannot take the load. [top]
ELEVATORS In the Columbus Avenue buildings report elevator malfunctions to Park West Management. In the condominium buildings, inform the concierges, who will then contact the building superintendent. [top]
FLOORS Upon request, management will replace worn, broken, or splintered floor tiles at no charge. The replacement tiles may not exactly match the old tiles. [top]
FUSES: See Electric Wiring above [top]
GARBAGE and TRASH Most garbage and other waste that cannot be recycled should be put in tied plastic bags that fit the compactor chute and the bags should be dropped into the chute. Do not leave bags of garbage on the compactor room floor.
Most recyclable items, such as newspapers, metal cans, glass jars, and plastic containers, should be placed in recycling bins in the compactor room, in accordance with instructions posted by management. Cardboard cartons should be flattened and placed on the floor. Clothes hangers and other items that could clog the compactor chute should also be left on the floor.
Flammable objects and substances, such as carpet sweepings containing naphthalene, camphor balls and flakes, floor scrapings, batteries, oil- or paint-soaked rags, paint cans, and aerosol containers, as well as kitty litter, should never be dropped down the chute. Any combustible item should be separated from other trash and put on the floor.
Light bulbs, broken glass, and similar sharp objects should be separated from other trash and left on the floors. They should not be placed in the bags dropped into the chutes, as they could break through the bags and cause serious injury to workers who empty the compactors. [top]
GROUNDS Feeding of pigeons and squirrels is prohibited. Bicycle riding is prohibited on driveways and walkways.
Tenants are responsible for cleaning up after their pets. Maintenance problems should be reported to management and to the PWVTA. [top]
HARASSMENT Harassment can take many forms. Whatever the form, the purpose is to force tenants to vacate their apartments or to give up rights protected by the rent laws, or both. The laws prohibit harassment of or retaliation against tenants who exercise their rights. These rights include participation in a tenants' action or tenants' organization.
The state Division of Housing and Community Renewal (DHCR) enforces the Rent Stabilization Code (Part 2525.5), which stipulates that
It shall be unlawful for any owner or any person acting on his or her behalf, directly or indirectly, to engage in any course of conduct (including, but not limited to, interruption or discontinuance of required services, or unwarranted court proceedings) which interferes with, or disturbs, or is intended to interfere with or disturb, the privacy, comfort, peace, repose or quiet enjoyment of the tenant in his or her use or occupancy of the housing accommodation, or is intended to cause the tenant to vacate such housing accommodation or waive any rights afforded under this code.
Tenants may file a harassment complaint with the state Division of Housing and Community Renewal (DHCR). PWVTA will provide assistance to members. [top]
HARASSMENT IN PWV On a number of occasions when PWV tenants have been harassed by the landlord, PVWTA has been successful in stopping the harassment.
A court injunction issued in December l987, in response to a case brought by PWVTA citing many incidents of harassment by management in l984-1986, prohibits l2 specific forms of harassment and any other harassment of tenants.
Among the actions disallowed the landlord are:
- refusing to renew a lease or threatening eviction on baseless charges of non-primary residence, illegal subletting, or illegal occupancy;
- failing to provide tenants with renewal leases at least 30 days prior to the expiration of their current leases;
- rejecting or returning rent checks more than a week after their receipt;
- unreasonably refusing to advise tenants of uniform subletting policy or unreasonably refusing to grant permission to tenants to sublet;
- imposing regulations concerning deliveries without notifying tenants in writing;
- initiating telephone calls or visiting apartments between the hours of 9:00 P.M. and 8:00 A.M., except in emergencies;
- failing to extend to non-purchasing tenants all rights and privileges provided by the rent-stabilization and other laws.
This injunction sets guidelines for all buildings at PWV until the sponsor of the condominium conversion no longer holds any apartment units. If harassment recurs, PWVTA can return to the court for relief. [top]
HEAT and HOT WATER The law makes heating to specified levels mandatory from October l through May 3l under the following conditions: From 6:00 A.M. to 10:00 P.M., if the temperature outside is 55 degrees F. or below, the temperature inside must be at least 68 degrees. From 10:00 P.M. to 6:00 A.M., if the temperature outside is 40 degrees F. or below, the temperature inside must be at least 55 degrees.
The hot water temperature must be maintained at l20 degrees F, 24 hours daily, year round.
If these temperatures are not maintained, tenants in the Columbus Avenue buildings should call Park West Management. In the condominium buildings call the concierge.
If satisfaction is not obtained, call 311 and put the violation on record. Heat and hot water complaints can be registered through 311 round the clock, 24-7. Call as often as necessary.
Make sure that you have a reliable thermometer and that you keep a record of the date, the time, and the temperatures inside and outside when you complain of a heating violation. [top]
LAUNDRY ROOM Each building has a laundry room in the basement, with card-operated washers and dryers that are maintained by an outside contractor. Problems with the equipment should be reported to both the contractor, whose number is posted in the laundry room, and to the building management office.
Requests for refunds of money on cards that stop working should be made to the contractor in accordance with instructions posted in the laundry room.
There is a bulletin board in each laundry room on which tenants may post notices. [top]
LEASES A tenant moving into a vacant rent-stabilized apartment has the option of choosing a one-year or two-year lease, and the landlord must abide by the tenant's choice.
Leases on rent-stabilized apartments must be renewed on the same terms and conditions as the original lease except for adjustments in the duration of the lease and in the rent. The landlord must send tenants a renewal notice at least 120 days before the lease is due to expire. This notice must be sent on a standard form issued by the state Division of Housing and Community Renewal (DHCR). The tenant must respond to the lease-renewal notice within 60 days of receiving it, choosing either a one- or two-year renewal lease.
If the landlord fails to send the new lease on time, the tenant is not obligated to pay any increase until a proper lease has been received. The increase cannot be made retroactive.
The rent adjustment for the tenant's initial lease and for each renewal must be within limits set by the Rent Guidelines Board. The guidelines are announced annually around July l, and they apply to new and renewal leases that take effect on or after the following October l.
If a new tenant in the Columbus Avenue buildings wishes to check the rent history of an apartment, he or she can do this by calling DHCR at 718-739-6400 and it will be mailed. [top]
LOCKED OUT OF YOUR APARTMENT If you are locked out, call the concierge on the Central Park West side of the complex or the security office on the Columbus Avenue side. Records may be checked to ascertain that you are named as a resident of the apartment.
Management cannot deny entry to legal residents on the basis of debts to management. There is a charge for lockout service. [top]
LOCKS and KEYS Management provides one lock for your apartment door, for which it keeps one key and gives you two keys. You may buy additional keys. Management is required to provide a chain door guard. A key to each terrace door is also provided.
Tenants are urged to install a second apartment door lock. Locks requiring keys inside the apartment are illegal.
We urge tenants to install a metal cover plate over at least one lock. These plates make lock removal more difficult.
For a charge, management will install a cover plate at the tenant's request, or the tenant may call a locksmith. [top]
MAIL and PACKAGE DELIVERY Mail is delivered from the Cathedral Post Office on l04th Street between Broadway and Amsterdam Avenue. It is management's responsibility to keep the mailbox and lock in good repair and to provide you with two keys.
Packages that do not require your signature are left in the package room, at 792 Columbus Avenue, serving the three Columbus Avenue buildings (784, 788, 792) or with the concierge in each of the Central Park West buildings (372, 382, 392, 400). [top]
MAINTENANCE and REPAIRS Rent-stabilized tenants are entitled to the same repair services provided when the Rent Stabilization Code was adopted, plus any additional services regularly provided since then. These include repair of walls, ceilings, floors, windows, terraces, plumbing, drainage, ventilation, doorbells, mailboxes, stoves, refrigerators, cabinet and closet doors, drawers, countertops, and hardware. This holds true even if you have accidentally caused the problem.
Only if you caused the damage through gross negligence or deliberate action would it be your responsibility to pay for repairs.
Among the common items management should repair or replace without charge for normal wear and tear are: toilet seats, washers, worn floor tiles, broken kitchen drawers, stove, sink, and refrigerator parts, etc.
When a replacement appliance is required, do not request a new appliance. Management may have to give you a new appliance, but don't specifically ask for one. If you ask for a new appliance management can charge you for it and permanently increase your rent. Simply insist on an equivalent appliance that works properly. Be careful what you sign, so that you do not unwittingly sign an agreement to pay for a new appliance. If a new appliance is installed without your written agreement, you do not have to pay for it.
A tenant must inform management when a repair is needed and make arrangements for maintenance staff to enter the apartment. If all efforts to obtain a repair fail, a tenant may file a complaint and a request for a compensatory rent reduction with the Division of Housing and Community Renewal (DHCR) or the tenant may withhold rent and, after being sued by the landlord for nonpayment, counter-sue the landlord in Housing Court. Rent withholding should not be undertaken without legal assistance. [top]
MAJOR CAPITAL IMPROVEMENT (MCI) To increase their income from rent-regulated apartments, landlords often ask the Division of Housing and Community Renewal (DHCR) to grant a rent increase to compensate for a Major Capital Improvement (MCI).
In most cases the purported MCI is really deferred maintenance. Landlords deliberately postpone proper upkeep of building fixtures, such as the roof, boiler, windows, or elevators, until they have deteriorated to the point where they have to be replaced. They do this because, under current law, the entire cost of replacing building fixtures can be passed on to tenants in the form of large rent increases, which are added to the base rent forever, beyond the time of full reimbursement.
If you receive a notice that the landlord has applied for an MCI rent increase or has submitted a Petition for Administrative Review (known as a PAR) of a previous ruling on an MCI, contact PWVTA through one of your building representatives or by telephone — the PWVTA number is 212-662-2610. There are time limits for filing a response. [top]
MOVING and DELIVERIES Any major move of furniture or large items that would tie up the elevator should be scheduled with the management office, preferably 72 hours before the move. Major moves may be scheduled only between l0:00 A.M. and 4:00 P.M., Monday through Friday. Keep in mind the limited size of the elevators.
It is wise to inform management when you are expecting a furniture delivery or when you are moving noticeable items into or out of an apartment, so that security personnel can be alerted and do not interfere. In the Columbus Avenue buildings security guards have sometimes been instructed to stop people carrying television sets and other equipment into and out of apartments.
Moving should be done only through the basement entry in the Central Park West buildings. In the Columbus Avenue buildings, moving is done through the front entrance. [top]
NOISE The walls in PWV apartments are thin and easily transmit sound. To avoid conflict with neighbors over noise, never place audio equipment such as a TV or loudspeakers against or close to any wall that is shared with a neighboring apartment.
If you are bothered by excessive noise from a neighbor's apartment, discuss the problem with the neighbor first. If that doesn't help, depending on the time of day, complain to the concierge or management or, on the Columbus Avenue side, the Park West security office. If excessive noise from the neighbor's apartment also disturbs other tenants, perhaps they will also complain. If noise does not subside, you can also call the local police precinct.
If persistent excessive noise is not caused by a resident but rather by outside machinery or activity (for example, construction outside the times allowed by law), call 311, which will connect you to the Department of Environmental Protection (DEP). The direct DEP 24-hour complaint number is 212-966-7500. [top]
